Privacy Policy

At Instituto Jovem Exportador, privacy and security are priorities and we are committed to transparency in the processing of personal data of our users/clients. Therefore, this Privacy Policy establishes how the collection, use and transfer of information from customers or other people who access or use our website is carried out. 

 

By using our services, you understand that we will collect and use your personal information in the ways described in this Policy, under the rules of the Federal Constitution of 1988 (art. 5, LXXIX; and art. 22, XXX - included by EC 115/2022) , Data Protection rules (LGPD, Federal Law 13.709/2018), consumerist provisions of Federal Law 8078/1990 and other applicable rules of the Brazilian legal system. 

 

In this way, Instituto Jovem Exportador, hereinafter simply referred to as “Institute”, registered with the CNPJ/MF under No. 35.053.689/0001-05, in the role of Data Controller, is bound by the provisions of this Privacy Policy.  

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1. What data do we collect about you and for what purpose? 

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We collect and use some of your personal data in order to enable the provision of services and improve the user experience. 

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We receive, collect and store information that you enter on our website or otherwise provide to us. In addition, we collect:

• the IP address used to connect your computer to the Internet; 

• login data; 

• email address; 

• password; 

• computer and internet information and purchase history. 

 

We may use tools to measure and collect browsing information, including page response time, total time spent visiting certain pages, page interaction information, and methods used to leave the page._cc781905-5cde-3194-bb3b- 136bad5cf58d_

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We also collect personally identifiable information and payment details, including: name; email; password; media; credit card information; comments; feedback; recommendations; and personal profile.

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1.1. Personal data that may be provided by the holder 

• Full name; 

• CPF and/or RG; 

• CNPJ of the company it represents; 

• Level of education and/or which institution/entity you are attending to obtain any title/schooling, as well as the  title/schooling you are seeking; 

• Entity to which he belongs/works/represents, and title/position/function held in the entity; 

• Age/date of birth; 

• Address, zip code and/or other home and/or work location information; 

• Sex and/or gender; 

• Among others specified in the situation.

 

1.2. Personal data that may be collected automatically 

Server IP; Location information; Type/model of hardware/software used for access; 

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2. How do we collect your data? 

In this sense, the collection of your personal data occurs as follows: 

• When you carry out a transaction on our website, as part of the procedure, we collect the personal information you provide such as your name, address and email address.. 

 

2.1. Consent 

It is with your consent that we process your personal data. Consent is the free, informed and unequivocal statement by which you authorize the Institute to process your data. 

 

Thus, in line with the General Data Protection Law, your data will only be collected, processed and stored with prior and express consent. 

 

Your consent will be obtained specifically for each purpose described above, evidencing the Institute's commitment to transparency and good faith towards its users/clients, following the relevant legislative regulations. 

 

By using the Institute's services and providing your personal data, you are aware of and consenting to the provisions of this Privacy Policy, in addition to knowing your rights and how to exercise them. 

 

You may withdraw your consent at any time and at no cost. 

 

It is important to highlight that the revocation of consent for the processing of data may imply the impossibility of the proper performance of some functionality of the website that depends on the operation. Such consequences will be informed in advance. 

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2.2. Why do we collect this personal information? 

• To provide our Users with ongoing customer assistance and technical support; 

• To provide and operate the Services; 

• To provide our users with ongoing customer service and technical support; 

• To be able to contact our visitors and users with general or personalized service-related notices and promotional messages; 

• To create aggregated statistical data and other aggregated and/or inferred non-personal information, which may be used by us or our business partners to provide and improve our respective services; To comply with any applicable laws and regulations.

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3. What are your rights? 

The Institute assures its users/customers of their rights as provided for in article 18 of the General Data Protection Law. This way, you can, free of charge and at any time: 

 

• Confirm the existence of data processing, in a simplified way or in a clear and complete format. 

• Access your data, being able to request them in a readable copy in printed form or electronically, safe and reputable. 

• Correct your data, when requesting their edition, correction or update. 

• Limit your data when unnecessary, excessive or treated in violation of the legislation through anonymization, blocking or deletion. 

• Delete your processed data based on your consent, except in cases provided for by law. 

• Revoke your consent, disallowing the processing of your data. Inform yourself about the possibility of not giving your consent and about the consequences of the refusal. 

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4. How can you exercise your title rights? 

To exercise your titleholder rights, you must contact the Institute through the following available means: 

 

• E-mail: atendimento@jovemexportador.org.br 

• Phone: +55 61 4042-6004 

 

In order to guarantee your correct identification as the holder of the personal data object of the request, it is possible that we request documents or other evidence that can prove your identity. In this case, you will be informed in advance. 

 

5. How and for how long will your data be stored? 

Your personal data collected by the Institute will be used and stored for the time necessary to provide the service or to achieve the purposes listed in this Privacy Policy, considering the rights of data subjects and controllers.

 

Our business is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell products and services to our customers. Your information may be stored in the Wix.com database. Wix.com stores your information on firewall-secured servers.

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by the PCI-DSS, managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

In general, your data will be kept as long as the contractual relationship between you and the Institute lasts. At the end of the period of storage of personal data, these will be deleted from our databases or anonymized, except for the hypotheses legally provided for in article 16 general data protection law, namely: 

1. compliance with legal or regulatory obligations by the controller; 

2. study by a research body, ensuring, whenever possible, the anonymization of personal data; 

3. transfer to a third party, provided that the data processing requirements set forth in this Law are respected; ou 

4. exclusive use of the controller, access by a third party is prohibited, and provided that the data is anonymised. 

 

That is, personal information about you that is essential for compliance with legal, judicial and administrative determinations and/or for the exercise of the right of defense in judicial and administrative proceedings will be maintained, despite the exclusion of other data._cc781905-5cde- 3194-bb3b-136bad5cf58d_

 

The storage of data collected by the Institute reflects our commitment to the security and privacy of your data. We employ technical protection measures and solutions able to guarantee the confidentiality, integrity and inviolability of your data. In addition, we also have risk-appropriate security measures in place and control access to stored information. 

 

6. What do we do to keep your data safe? 

To keep your personal information safe, we use physical, electronic and managerial tools aimed at protecting your privacy. 

 

We apply these tools taking into account the nature of the personal data collected, the context and purpose of the treatment and the risks that possible violations would generate for the rights and freedoms of the holder of the data collected and processed. 

 

Among the measures we have adopted, we highlight the following: 

 

• Only authorized persons have access to your personal data; 

• Access to your personal data is only possible after a commitment to confidentiality; 

• Your personal data is stored in a safe and suitable environment. 

 

The Institute is committed to adopting the best postures to avoid security incidents. However, it is necessary to point out that no virtual page is entirely safe and risk-free. It is possible that, despite all our security protocols, problems that are solely the fault of third parties may occur, such as cyber attacks by hackers, or also as a result of negligence or imprudence by the user/customer. 

 

In case of security incidents that could generate risk or relevant damage for you or any of our users/customers, we will inform those affected and the National Data Protection Authority about what happened, in line with the provisions of the General Data Protection Law. Data. 

 

7. Who may your data be shared with? 

With a view to preserving your privacy, the Institute will not share your personal data with any unauthorized third party. 

 

Your data may be shared with our business partners. 

 

These receive your data only to the extent necessary for the provision of contracted services and our contracts are guided by the data protection rules of the Brazilian legal system. 

 

However, our partners have their own Privacy Policies, which may differ from this one. 

 

In addition, there are also other hypotheses in which your data may be shared, which are: 

1. Legal determination, application, requisition or court order, with competent judicial, administrative or governmental authorities;

2. Case of corporate movements, such as merger, acquisition and incorporation, automatically; and

3. Protection of the Institute's rights in any type of conflict, including those of a judicial nature. 

 

7.1. International data transfer 

Some of the third parties with whom we share your data may be located in or have facilities located in foreign countries. Under these conditions, in any case, your personal data will be subject to the General Data Protection Law and other Brazilian data protection legislation. 

 

In this sense, the Institute undertakes to always adopt efficient standards of cybersecurity and data protection, in the best efforts to guarantee and comply with legislative requirements. 

 

By agreeing to this Privacy Policy, you agree to this sharing, which will take place according to the purposes described in this instrument. 

 

8. Cookies or browsing data 

The Institute may use Cookies, which are text files sent by the platform to your computer and stored there, which contain information related to website navigation. In short, Cookies are used to improve the user experience. 

 

By accessing our website and consenting to the use of Cookies, you acknowledge and accept the use of a navigation data collection system with the use of Cookies on your device. 

 

You can, at any time and at no cost, change permissions, block or refuse Cookies. However, the revocation of consent for certain Cookies may prevent the correct functioning of some platform features. 

 

To manage your browser's cookies, just do it directly in the browser settings, in the Cookie management area. You can access tutorials on the topic directly from the links below: 

 

• If you use Internet Explorer. 

• If you use Firefox. 

• If you use Safari. 

• If you use Google Chrome. 

• If you use Microsoft Edge. 

• If you use Opera. 

 

9. Amendment to this Privacy Policy 

The current version of the Privacy Policy was formulated and last updated on: December 6, 2022. 

 

We reserve the right to modify this Privacy Policy at any time, mainly in terms of adaptation to any changes made to our website or in the legislative field. We recommend that you review it frequently. 

 

By using our services and providing your personal data after such modifications, you consent to them. 

 

10. Responsibility 

The Institute provides for the responsibility of agents who work in data processing processes, in accordance with articles 42 to 45 of the General Data Protection Law. 

 

We are committed to keeping this Privacy Policy up to date, observing its provisions and ensuring compliance. 

 

In addition, we are also committed to seeking technical and organizational conditions that are safely able to protect the entire data processing process. 

 

If the National Data Protection Authority requires the adoption of measures in relation to the data processing carried out by the Institute, we undertake to follow them. 

 

10.1 Disclaimer 

As mentioned in Topic 6, although we adopt high security standards to prevent incidents, no virtual page is entirely risk-free. In this sense, the Institute is not responsible for: 

 

1. Any consequences arising from the negligence, imprudence or malpractice of users in relation to their individual data. We guarantee and are only responsible for the security of the data processing processes and the fulfillment of the purposes described in this instrument. We emphasize that the user is responsible for the confidentiality of access data. 

2. Malicious actions by third parties, such as hacker attacks, unless proven culpable or deliberate conduct by the Institute. We emphasize that in case of security incidents that may generate risk or relevant damage to you or any of our users/customers, we will inform those affected and the National Data Protection Authority about what happened and we will take the necessary measures._cc781905-5cde- 3194-bb3b-136bad5cf58d_

3. Inaccuracy of the information entered by the user/client in the records necessary for the use of the Institute's services; any consequences arising from false information or entered in bad faith are entirely the responsibility of the user/client. 

 

11. Data Protection Officer 

The Institute provides the following means for you to contact us to exercise your titleholder rights: 

 

• E-mail: atendimento@jovemexportador.org.br; 

• Phone: +55 61 4042-6004. 

 

If you have questions about this Privacy Policy or the personal data we process, you can contact our team through the means provided.

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