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Exchange, return and refund policies
DIGITAL PRODUCTS
Delivery policy: For the delivery of virtual products, such as tickets to events (face-to-face or virtual) or consulting appointments, the deadline for them to arrive at your e-mail is up to 24 hours, excluding exhausting situations, such as server breakdowns, problems with the hosting service of the platform we use for our website (Wix.com and its partners), among other causes of force majeure. In case of any problems or doubts, please contact us through the channels: atendimento@jovemexportador.org.br, +55 61 4042-6004.
Exchange policy:There is no possibility of exchanging digital products, if you wish to exchange for a product of equal or different value (being equal or less, in the latter case with refund of the difference, excluding cases in which this value may be debited due to shipping and/or fees ), the customer must cancel the purchase of the product and purchase another. In case of any problems or doubts, please contact us through the channels: atendimento@jovemexportador.org.br, +55 61 4042-6004.
Refund policy: After canceling the purchase, the customer will receive the full value of the contracted product or service (excluding any additional transaction fee). The cancellation request can be made within 07 (seven) calendar days, from the acquisition date. If the product/service purchased is scheduled within this seven-day period, the cancellation request must be made by the customer up to 01 (one) hour before the scheduled start time of the activity (either event or other). In any case, requests for cancellations made after the scheduled start time of the activity will not be accepted. The refund period is up to 45 days, depending on the purchase method. In case of any problems or doubts, please contact us through the channels: atendimento@jovemexportador.org.br, +55 61 4042-6004.
Payment methods:Purchases can be made via Credit Card, Credit Card, PayPal, Boleto and / or Pix. In case of any problems or doubts, please contact us through the channels: atendimento@jovemexportador.org.br, +55 61 4042-6004.
PHYSICAL PRODUCTS
Delivery policy: For the delivery of physical products that can be purchased on our website, we work on the dropshipping model, so you should consult the specific product page on our website and look for the area where the delivery time is described, or see about the time frame directly with the partner. For any problems, contact us through the channels: atendimento@jovemexportador.org.br, +55 61 4042-6004.
Exchange policy: For the exchange of product(s) purchased on our website, the exchange of the product(s) is conditioned to the value (being equal or less, in the latter case with reimbursement of the difference, excluding cases in which this value may be debited due to freight and/or fees) proof of the state in which the object(s) was(were) delivered, if the product(s) was(were) delivered in conditions that do not agree with the description(s) on the product(s) page(s) on our website, attach photo(s) and/or video(s) in the request for exchange of the(s) ) products). The deadline for requesting an exchange is up to 48 hours after the delivery of the product(s). (Shipping to exchange the product will be at the customer's expense) In case of any problems or questions, please contact us through the channels: atendimento@jovemexportador.org.br, +55 61 4042 -6004.
Return policy:For the return of product(s) purchased on our website, the return of the product(s) is subject to proof of the state in which the object(s) was(were) delivered, attach photo(s) and/or video(s) in the product(s) return request. The deadline for requesting a return is up to 48 hours after the delivery of the product(s). (Shipping to return the product will be at the customer's expense) In case of any problems or questions, please contact us through the channels: atendimento@jovemexportador.org.br, +55 61 4042-6004.
Refund Policy: For the refund of product(s) purchased on our website, the refund of the product(s) is subject to proof of the state in which the object(s) was(were) delivered, if the product(s) has been delivered in a condition that does not match the description on the website, attach photo(s) and/or video(s) to the refund request for the product(s) (s). The deadline for requesting an exchange is up to 48 hours after the delivery of the product(s). If the products have not been delivered within 10 (ten) business days of the delivery period, inform us in the refund request that the case will be evaluated within 7 (seven business days). (The freight to return the refunded product, if you wish to return it, will be at the customer's expense). In case of any problems or doubts, please contact us through the channels: atendimento@jovemexportador.org.br, +55 61 4042-6004.
Payment methods:Purchases can be made via Credit Card, Credit Card, PayPal, Boleto and / or Pix. In case of any problems or doubts, please contact us through the channels: atendimento@jovemexportador.org.br, +55 61 4042-6004.
SERVICES
Service provision:The service contracted through the website of Instituto Jovem Exportador will be provided as indicated in the description of this on our website (whether in person or online), and may be subject to change in modality, date and/or duration in a negotiated manner or with notice with the possibility of refund or discount offered. In case of any problems or doubts, please contact us through the channels: atendimento@jovemexportador.org.br, +55 61 4042-6004.
Exchange policy: There is no possibility of exchanging service contracts, if you wish to exchange for a service of the same or different value (being equal or less, in the latter case with reimbursement of the difference, excluding cases in which this value may be debited due to freight and/or fees), the customer must cancel the purchase of the product and purchase another. In case of any problems or doubts, please contact us through the channels: atendimento@jovemexportador.org.br, +55 61 4042-6004.
Refund policy: After canceling the purchase, the customer will receive the full value of the contracted service (excluding any additional transaction fee). The cancellation request can be made within 07 (seven) calendar days, from the acquisition date. If the product/service purchased is booked within this seven-day period, the cancellation request must be made by the customer up to 01 (one) hour before the scheduled start time of the activity (whether consulting, mentoring, or other). In any case, requests for cancellations made after the scheduled start time of the activity will not be accepted. The refund period is up to 45 days, depending on the purchase method. In case of any problems or doubts, please contact us through the channels: atendimento@jovemexportador.org.br, +55 61 4042-6004.
Payment methods: Purchases can be made via Credit Card, Credit Card, PayPal, Boleto and / or Pix. In case of any problems or doubts, please contact us through the channels: atendimento@jovemexportador.org.br, +55 61 4042-6004.